Upload to Amazon From Reverb Lp Store
Did not stand up behind buy protection guarantee
I bought a guitar pedal "every bit described" and the seller sent me a different unit of the same item in significantly worse status that the unit of measurement that was described and pictured. Reverb declined to investigate or refund me at all—unlike eBay they do not stand up behind their purchase protection guarantee, and put the burden on you lot to try and solve with the seller. I will stick to a market with better buyer protection in the hereafter.
Costly and time consuming dealings with a scammer
I've bought from Reverb on three unlike occasions. Two of them went fine, but the last time, at that place was a scam endeavour from the seller. Basically, the seller refunded my coin and then said that it was Reverb that had problems with their payments and that they would contact me with instructions on how I could pay once again. I tin simply presume that the plan was to lure me to use some less safe means of payment and so run off with the money, but after I contacted back up, he was plainly blocked (although I never was informed about this by support).
At present, I received my money back, but having to deal with a scammer in this way was quite fourth dimension-consuming, not only after I had paid just likewise before when deciding whether to buy the non-existent item or non. Also, I'll never go dorsum the fee I had to pay with my bank to exchange my money for US dollars, which was the currency I had to pay in.
And so, all in all, this took a lot of my time and energy, and information technology price me a bit of money equally well. I don't know what Reverb does today to continue scammers off their platform, but I hope that they volition step upwards their game in the futurity. Even though the mode Reverb handled this was satisfactory, the whole experience makes me less likely to purchase anything through them again.
Reply from Reverb
Hello,
Give thanks you lot and so much for your feedback.
A member of our Customer Experience team volition be in touch on with y'all via email to assist shortly. If you take whatsoever other concerns, delight do not hesitate to let them know.
Regards,
Reverb
Delayed payments and contemptuous customer service
Information technology's coming to the betoken where I'm going to give upwardly selling on Reverb, they're more than happy to have you sell on their platform, but when it comes to chasing overdue payments they couldn't be less interested: only 'canned' customer service responses and 'try once again tomorrow' Absolute Joke.... a unlike time-line every fourth dimension you speak to them and the stock response is that it's either my error or my banks fault...a weird way to treat the people (i.e sellers) who actually fund their business organisation. Contemptible.
Respond from Reverb
Hi Frazer,
Thank you for your feedback. A member of our Customer Experience team volition exist in touch with you via e-mail to help shortly. If you have whatsoever boosted questions or concerns, please feel free to reply to this email outreach. We would be happy to help!
Regards,
Reverb
Horrible experience
Horrible experience! The seller was very vague in the description, and said the guitar was an overall very good condition. The seller stated there was slight dings and scratches just nada major. I paid $ten,000 for the guitar and when I received it, the vintage ESP guitar had been repaired in several places (horrible repairs and pigment job ) repainting an original guitar decreases the value of fifty% or more. None of this was disclosed in the photos or description. Reverb decided to not refund the money and sided with the seller. Their buyer protection is bogus, and as you tin encounter they do not take care of the buyers. Actually disappointed with Reverb and I volition never purchase annihilation again from hither.
in the middle of a high price purchase…
in the middle of a loftier cost purchase i got locked out of my business relationship for technical reasons. Reverb support promises to resolve the consequence...after days they withal didn´t manage to and now revert to not answering my enquiries anymore. Therefore i have no ability to contact the seller of a production i´ve allready paid for......this is non only bad support by Reverb.com this is them activly causing me damage...
Reply from Reverb
Hi,
A member of our Support Team has contacted you via e-mail to assist directly with your account.
If you accept any additional questions or concerns, please feel free to reply to this email outreach. We would be happy to help!
The hotel itself was nice what turned…
The hotel itself was nice what turned me off was the parking! they said 45.00 to valet and xxx.00 to park yourself. One time nosotros got there they stated they tin just valet at this time... and then what went from a 200.00 room raised to a 365.00 dark with the parking fees and deposit. The other downer was the option of food! wasn't much to choose from. The room itself was clean! and bar closes to early to exist in the heart of downtown.
I recently started using thReverb Market place - Heavy handed Suspension - Makes no Sense - But V Star Ratings.e website to…
I recently started using the website to sell pro audio gear and upload my ID and Confirmed my Banking concern details by uploading a depository financial institution argument and was happily selling away with 9 5 star feedback in a calendar month.
However yesterday when I created a new listing, I got a message saying that I should have created the list from scratch equally it was a bundle item and they had made a a correction for me and that no farther action was required.
But then a few minutes afterwards, I got a message saying the account is suspended.
"The account was flagged as suspicious or potentially harmful. Possible reasons include: This may be due to the user'southward location, the account is a duplicate, or the user has ties to another previously suspended user."
This makes no sense to me equally I accept only five star feedback and accept submitted all the required documentation which has all been reviewed and approved.
I have replied to them and tried using their online conversation robot to no avail.
UPDATE:
Yes, the integrity team did get in contact and returned my business relationship to what they describe equally good continuing. Curious to get the the bottom of the problem to prevent it occurring over again, I asked why the account was suspended in the first identify. They accept not given any detailed reply to this. So in summary, they append your account, prevent sale and make your customers remember poorly of you. With No details provided pertaining to yous deportment or activity. But and then magically the decide y'all are back in proficient standing and the lift the suspension. Information technology actually is not good enough in fairness. A tiny bit of transparency would help.
Reply from Reverb
Thank you for your feedback. I tin meet that our colleagues from our Marketplace Integrity team take been in contact and have since helped you with your account.
If you take any other questions, delight practise non hesitate to contact the states again, as we would be happy to assistance.
I very prissy and polite reverb employee…
I very nice and polite reverb employee went dorsum to me and sorted the problem.
Very positive 👍👍👍
Everything is sorted out. And I'm pretty sure that this essiue not will men repeated
Thank you reverb 👍👍👍
Buyers beware
Buyers beware! Dissimilar eBay, who offer Buyers a very fair level of protection, Reverb are ridiculously heavily bent towards protecting the Sellers. I asked them to delete my account after what I thought was a particularly unfair feel with Client Service.
Whatch out for unauthorized Bumps!
Listed an item which sold quite quickly. It is a desirable amplifier and was priced to sell Well below boilerplate. They "bumped" my list without my permission and doubled my fees! Never again! bad
Reply from Reverb
How-do-you-do Paul,
A Supervisor from our Support Squad has contacted you via e-mail to help direct with your auction. If you have whatever additional questions or concerns, please feel costless to reply to this email outreach. We would be happy to assist!
Best,
Reverb
One of the worst customer experiences
This is the commencement fourth dimension I've left a review for a company. I accept to say that I'one thousand truly disappointed in Reverb and I've lost all respect for them. This is probably one of the worst client service I've encountered. I have sold over $twenty,000 on reverb since last year. Out of the bluish my account got suspended, in that location was no detect, no email, I had over 20 listings and several of them with active offers . I had to wait three days for me to go an email telling me to update a few of my listings. I tried to do that but obviously I couldn't because the business relationship was suspended. I had as well made a sale that was delivered to the customer and my payout was still pending. I reached out to their client service and Uthman Due south. was so rude and insensitive. He basically ended the chat without fifty-fifty asking if I needed questions. Information technology's shameful. Notwithstanding no correspondence from them. How practise you run a company like this?
Buyer Beware! Items may accept already been sold on eBay
Wish I'd read Trustpilot reviews about Reverb.com before I fabricated a buy from this site! Anyway... beware of buying on Reverb without contacting the seller get-go. People double sell on Reverb and eBay at the same time and sold items are being left for sale on Reverb for unsuspecting buyers like me. I at present take to wait & pray my PayPal refund goes through. In the meantime I'm out of pocket and massively inconvenienced. I couldn't even get out negative feedback about the buyer mis-selling items, so make sure you contact buyers to cheque if they've actually still got the particular, equally the arrangement is flawed and sellers tin can get abroad with it. BTW Support chat was useless, couldn't expedite my refund, couldn't punish the seller, or permit me leave review or study my experience virtually the seller. Hence I resorted to Trustpilot. Every bit someone else said, might be ok if nothing goes wrong, merely that doesn't give much confidence. Thankfully the seller did refund me. Just don't press the "Buy" push earlier contacting the seller... a good chip of advise for all online used sales.
Respond from Reverb
How-do-you-do Martin,
Thank you for your feedback. We practice see that a member of our Customer Feel team has been in touch. Please do not hesitate to respond to their email outreach. If y'all have any farther questions or concerns, we would be happy to assist.
Regards,
Reverb
Wartime Claret Money Greed
Wartime Blood Money Greed
I've been a casual Reverber for several years, primarily buying on a number of occasions. With current world events going on, I was surprised to find a Russian store showing up in my feed. On Reverb'south site, I found an undated article detailing Reverb'southward position regarding the Russian invasion of Ukraine which expressed some express solidarity with Ukrainians who have shops on their platform. That was a small, just positive stride, I thought. Nonetheless, this is too part of their statement:
"Given the expanding restrictions in Russia around shipping and payment options, nosotros're suspending Russia-based sellers. We don't know when business restrictions volition exist lifted, but we are monitoring the situation closely and will provide updates when we can."
There are no restrictions on Russian shops - and presumably, no restrictions on Russians purchasing thru the platform. I've tested this and every "normal" part continues to work, despite what the apparent Press release has to say. It's shear hypocrisy and illicit greed. Literally, blood coin.
Answer from Reverb
Hi M,
We wanted to attain out and analyze. Since posting the Assist Center commodity (linked below) on March 11, our team has been in the procedure of suspending sellers based in Russia and Belarus. As of today (March 18), all sellers based in Russia and Belarus take been suspended. We appreciate your patience as our team continues to piece of work to empathise how to best support our community during this ongoing crisis.
https://assistance.reverb.com/hc/en-united states/articles/4684958769427-What-is-Reverb-doing-in-response-to-Russia-s-invasion-of-Ukraine-
Heir-apparent Protection did NOT protect me...
I purchased a guitar from an individual via reverb.com. I paid the seller directly by PayPal, equally instructed in the reverb.com listing. The seller provided me a tracking number but the package associated with that number was not addressed to me. I learned from UPS that the package contained medical supplies delivered to a cancer heart in my town, and was in no manner associated with me, my address, nor the seller - plainly a hijacked tracking number. I filed a dispute with PayPal and information technology was denied on the grounds that the seller provided me with a tracking number, even though the number was not legitimate. I filed a claim with UPS for a lost bundle, only the bundle associated with the tracking number I was provided by the reverb seller, was in fact delivered equally addressed. I requested a refund from the seller via reverb.com simply the seller'south reverb account has been closed by reverb for "suspicious activity". I requested a refund from reverb.com on the basis that my package was not shipped by the seller, merely reverb referred me back to PayPal. I too tried to phone call to reverb's attention, some other suspicious seller, offering the aforementioned guitar on some other account. Reverb refused to investigate. Bottom line, reverb's buyer protection guarantee has more than holes in it than a fish internet. Don't rely on it if your are scammed by a sale on their site.
As an added bonus, Reverb.com would not allow me to post a 3-star or less rating on their website.
Reply from Reverb
Hi David,
Nosotros do see that a support specialist was able to provide adjacent steps for your order. A total refund has been issued for you at this fourth dimension. If you have any additional questions or concerns, or if you need assistance with the feedback process delight feel free to follow up with this squad. We would be happy to assist.
Best,
Reverb
I am nonetheless waiting to receive payment…
I am withal waiting to receive payment and the customer service is appalling! It feels as if I am speaking to a robot which suggests ridiculous things and cannot give me a rational explanation of what went wrong with my transfer.
Reply from Reverb
Thanks for your feedback. A member of our Customer Experience squad will be in touch with yous via email to assist.
Regards,
Reverb
No set up!!!
I bought the orangewood nylon string guitar new. They claimed it was set up but was non. Had to pay a luthier $75 to do it. Was very disappointed in this. No excuse for it.
I am flabbergasted at the slipshod
I am flabbergasted at the slipshod, sophomoric, and counterintuitive procedure(s) that would directly me to provide my damn precious fiscal data to this substandard dot com before I am informed that the item is sold out. The vendor'due south website from whom Reverb shows this item displays there is one left. Apparently likewise (B)eef (Southward)tew. The respective Attorneys General volition be notified.
Reverb works OK as long every bit in that location are no problems.
Reverb works fine equally long every bit there are no problems. The client service is all past proxy, and information technology sucks. You buy from individual sellers. When you get one who sells something that doesn't work, Reverb throws yous nether the bus. There is no way to actually speak to anyone. It is all emails and "alive chat" if live chat is fifty-fifty available. If not, you write out your story to a "Virtual Assistant" and wait, and wait, and wait for a response. If the seller denies your render, y'all're screwed. If the seller has a no return policy, Reverb denies your claim, and you're screwed. If your seller is reputable and they exercise the right matter, Reverb looks practiced. If not you have no recourse. I bought a $200 pedal that doesn't piece of work- the seller has a no render policy and Reverb denied a refund because of the seller's policy. I left factual, non-personal feedback about the experience and the seller responded with a personal attack, and they left his response. I idea you were but allowed to talk about the transaction in feedback? Apparently not. Don't be lulled into a imitation sense of security. ANY transaction on Reverb is potentially a disaster unless the seller is reputable. If you have a trouble there is NO buyer protection from Reverb.
I Sold a ton of gear through Reverb
I Sold a ton of gear through Reverb. They made tons of money off of me, TENS of Thousands! and never did annihilation else merely host a webserver.
I never had an outcome until I had to deal with a delusional buyer. He was unhappy. I advertised a PRS Guitar I sold him as mint condition. Information technology was mint condition, it was a 2003 and looked insane. He slipped up in our messages and did admit the finish was great!
Luckily I had many quality photos before information technology shipped.
So he signed for the guitar and so
He waited until after my 3 day return policy to complian, I told him it was #i to late and # 2 not a reason for a render.
He kept messaging me and tried to shake me down, he wanted eighty$ back to be more than in line with the other guitars for auction!!!!!
BTW $500 guutar!
Well 1st off my guitar was only $20 more than after you factor in the shipping charges,
And mine was fashion nicer. He was not the brightest bulb and didn't get the shipping charge issue.
He complained about the patina on the chrome stop bar. I asked for pics.. I never got them.. not ane!! To close him upwardly I offered to swap the chorome peice from my guitar as a trade. I would fifty-fifty include a return envelope and pay aircraft. I went dwelling and polished it.. (like he should take with his it'south chrome it might have tarnished during shipping)
He ws non happy I could tell he wanted to rip me off, He had no intention of sending my piece back.. Regardless I tried to become ahead and practise information technology anyway. I messaged him with a flick of my Chrome bar to make sure information technology was upwardly to "mint standards" and asked to verify what accost to transport it to.. xvi days went by and not a discussion back.
On the 17th mean solar day he had the stones to ask me where his money or stop bar were. I told him it was 17 days since I asked for his address, and he was getting nothing. I said I already fulfilled our bargain and don't bargain with insanity.
Nosotros went dorsum and forth a scrap more. ALL CONVERSATIONS HAPPEDED OVER REVEVB Messenger, and I FOLLOWED ALL Reverbs policy's as well equally my shops posted policy.
The next day he posted a review.. its is my simply 1 star.. 5 stars for all the balance, merely that brought me to a 4.5 star.
People await at that review and
I could deal with the 1 star... merely the lies he told In the review, I couldn't .
He simply made so much stuff up that never happened. I wanted Reverb to pace in. They had every conversation we had. I accept screenshot of them BTW and will mail them here so The Revebs mangers can explain information technology there "POLICY' that let's people lie about how a transaction went down.
Reverb told me it's non in their policy every bit Reviews are opinions, and he was entitled to it. Except information technology'southward non an stance!! Arguing over a guitars condition sure opinion.. yep
This delusional POS stating he sent me all these pics that never happend
. THATS NOT AN Opinion!!!. That did not happen; bank check the messages. Then he said I backed on a bargain to reimburse him because we had a misunderstanding????
Once more NOT AN OPINION THAT
WOULD be another fact! The lies went on equally much as he could cram Into 200 characters.
Reverb has there Policy amd it is to collect your money but don't bargain with the issues that arise. They told me to piece of work it out with the buyer?? They are supposed to vet buyers. Is you read this guy's messages you lot tin Clear equally mean solar day tell his insanity.
So they said, well u can practice a rebuttal.
I did..has to exist under 200 characters and its not tied to his review. WHEN Yous Run across HIS REVIEW YOU DON'T Meet MINE!! You have to click on as a seller.. so explain how that is a rebuttal????
I accept effectually 20G in trade on at that place shop.
I will not post anything else. I am moving to Market and Ebay
EBAY volition ateast stand up and brand sure the review info is truthful.. Reveb F you lot and with your Stance cop-out!
Allow the exodus brainstorm!
I see at that place are 3 stars on here. Kind of funny I guess. Within three years Reverb will be gone if they don't change.
Read all the reviews, they just collect money amd do naught!! U have issue, here is the policy in a nutshell... go to paypal....go to the seller... work it out with them.
If yous have not had an outcome yet salubrious! One day u will and you volition get screwed over.
Bought a "Fernandes" Left Handed Bass…
Bought a "Fernandes" Left Handed Bass Guitar through them and had a proficient experience. Guitar arrived in time via DHL and was well packaged. Proficient communication from the seller.
Overall happy with the purchase.
Source: https://www.trustpilot.com/review/reverb.com
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